PRIVACY POLICY

1. OVERVIEW

This Privacy Policy applies to the Nali platform and website (collectively, the "Service"), owned and operated by Adinfinite Technologies Limited ("we", "us", or "our"). We understand that you care how information about you is used and shared, and we appreciate your trust.

This policy describes the types of information we collect from you when you visit our website or use our mobile application, how we use it, with whom we share it, and the choices you have regarding your information.

Critical Note on Merchant Sharing: When you purchase a ticket on Nali, we share your name, email address, and phone number with the specific Event Organizer (Merchant) for that event. This is necessary for them to manage their guest list and entry. However, our Terms prohibit Merchants from selling your data or spamming you with unrelated content.

By using Nali, you agree to the collection and use of information in accordance with this policy.

2. INFORMATION COLLECTION AND USE

3. WHEN WE SHARE INFORMATION

We do not sell your personal data. However, we disclose your information in the following specific circumstances:

• With Event Organizers: We share your name, email, and phone number with the Organizer of the specific event you booked. This is strictly for the purpose of event management (e.g., verifying your identity at the door).
• Legal Compliance: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Adinfinite Technologies Limited, or protect the personal safety of users of the Service or the public.
• Service Providers: We may employ third-party companies to facilitate our Service (e.g., SMS gateways, email delivery services) who have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4. LOG DATA AND COOKIES

Log Data: Like many site operators, we collect information that your browser sends whenever you visit our Site. This may include your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, and other statistics.

Cookies: We use "cookies" (small files stored on your device) to collect information and improve your experience (e.g., remembering your login session). You can instruct your browser to refuse all cookies, but if you do, you may not be able to use some portions of Nali.

5. DATA SECURITY

The security of your Personal Information is paramount. We implement robust security measures, including:

• Encryption of data in transit using SSL/TLS protocols.
• Encryption of sensitive data at rest using industry-standard algorithms (e.g., AES-256, Bcrypt for passwords).
• Strict access controls for our employees and contractors.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

6. YOUR DATA RIGHTS

Under the Data Protection Act of Kenya and other applicable laws, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any information you believe is inaccurate.
• Deletion: Request that we delete your personal data ("Right to be Forgotten"), subject to our legal obligations to retain transaction records for tax purposes.

To exercise these rights, please contact us at info@nali-tickets.com.

7. DATA RETENTION

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy.

• Active Accounts: We retain data while your account is active to provide you services.
• Legal Obligations: We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with KRA tax laws), resolve disputes, and enforce our legal agreements and policies.

8. CHILDREN'S PRIVACY

Our Service is not addressed to anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

9. LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us (e.g., an Organizer's external website). If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. CONTACT US

If you have any questions about this Privacy Policy, please contact us at: